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GO’s Frequently Asked Questions

Frequently Asked Questions

What kind of reporting do you provide?

GO makes it easy for you. We understand that you need real-time information at your fingertips so you know exactly what is going on with new hires.

  • Some of our clients have us log into their system & update directly into their own systems
  • We can create on online portal for custom reporting
  • Some of our clients just request a simple email with updates

For your convenience, we can also provide weekly or monthly summary reports.

Describe your communication to the assignees—time frame, form of communication, etc.

GO will respond within 2 hours by phone and email unless otherwise specified on the authorization. We follow the authorization to the letter. We like to make sure that we stay in close contact with the new hire and that we are available when they need us. All communications are tracked, documented, and often monitored for quality assurance. GO’s Destination Service Managers are available 24/7 – every day of the year.

What kind of assessments do you use?

To make sure the new hire is receiving personalized service, we have various assessments based on the authorized service. However, if your organization has a needs assessment, we will happily use yours for synchronicity to the new hire. What is most important is that the new associates have an opportunity to customize the service he/she receives within the parameters of the authorization.

What kind of quality control surveys do you use?

Throughout the process, we check in with the relocating associate to ensure they are receiving the service they are looking for. To ensure quality, we have use a 10-point post-service survey that is sent via email immediately after service. However, if your company has a survey, we will happily use yours.

What markets are you strong in?

We have a strong presence in all US markets and we are constantly growing.

Our Global Network Management department is specifically charged building our network for service to your new associates wherever the destination.

Is your staff 1099 or W2 associates?

We have both.

Do you provide service in other countries?

Yes! Currently, GO has activity in several countries such as: the UK, Japan, Morocco, Turkey, Australia, China, Canada, India, and Brazil and a few others.

Why haven’t I heard much about Go Destination Services before?

Actually, GO started with a strong focus in the Midwest. With over 16 years of experience; however, GO has developed into a strong national and international company that continues to grow.

How big is your national network of Area Consultants?

We are currently serving all U.S. markets and we are constantly recruiting, hiring and training new professional Area Consultants to meet the demands of our growing business.

Describe your communication with the assignee.

We use a combination of phone and email and text. We contact the new hire within 2 hours unless otherwise specified on the authorization and we stay in constant communication throughout the service period.

For simplicity, we are very careful to present a united front with your organization to help the new associate understands how GO is working collaboratively with your company.

In addition, the new hire will have sixty days after the move to request additional settling-in information at no charge.

Do your guides speak other languages?

Our Area Consultants speak a number of different languages including: English, Spanish, Russian, Portuguese, French, Chinese, and German.

Does your staff have certified relocation professional (CRP) designations?

Yes, many of our staff members have CRP designations. For the best service to new associates, we feel that industry experience and education is very important. Internally, we also have a very comprehensive and on-going training – generally once or twice a month.

Is GO considered a small business?

By definition, yes. However, working with GO is like working with a large company with robust resources with personalized, small business attention.

What small business certifications do you have?

Certified veteran-owned and minority-owned.

What industries do you specialize in?

GO works with the world’s largest companies spanning a plethora of industries including: pharmaceuticals, automotive, airline, healthcare, IT, higher education, and many others.

How much notice do you need to arrange service?

Just give us a call. We’ve responded to same-day service requests – very successfully, we might add. Ideal notice, however, is 10-14 days.

How do I order services?

We make it easy! Just call us at 317.848.2022 or email service requests to services@GoDestinationservices.com

. We’ll confirm with you immediately.

Can you provide support for the spouse of my transferee?

Our pleasure. To help with recruitment and retention, GO has an array of services specifically for spouses and significant others.

My transferee is not fluent in English. Do you have translators?

Absolutely! GO is a great network of both translators and interpreters for the best service to international associates and their families.

My transferee needs housing assistance. Can you help?

Absolutely! That’s one of our specialties.

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